Returns Policy

Returns Policy

Our returns policy lasts 14 days - If 14 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for the shipping charges incurred for returning an unwanted item to us. A refund will be processed for the items only.

To complete your return, please get in touch using our Contact Us page or email us at hello@poundfun.com - Then post your return to our address below. (please pop a note in your return as to the reason for your return, with your order number, so we can quickly process your replacement or refund)

Returns Address:
PoundFun - Unit 2, River Technology Park, Keighley BD21 4JQ

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at hello@poundfun.com.
  
  

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@poundfun.com and send your item to the address: PoundFun Returns - Unit 2, River Technology Park, Keighley BD21 4JQ.

Partial refunds are granted if:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

Please note:

- If you change your mind, the customer will be responsible for paying shipping costs for returning the item(s). Shipping costs are non-refundable

- If the product is damaged, please get in touch touch to arrange a return or refund (photographic evidence will be required).

- If the product is faulty or incorrect, please get in touch to arrange a return or refund.

- Depending on where you live & the courier you choose, the time it may take for your exchanged product to reach you, may vary.

If you have any questions or need any assistance, please get in touch using our Contact Us page or email us at hello@poundfun.com and our customer service team will help you in any way you need!