Free Delivery Over £25
Over 1000 5 Star Reviews
Hassle-free Returns Policy
Low Price Guarantee
Buy Now Pay Later
Click & Collect Within 30 Minutes
Free Delivery Over £25
Over 1000 5 Star Reviews
Hassle-free Returns Policy
Low Price Guarantee
Buy Now Pay Later
Click & Collect Within 30 Minutes
Delivery Information
Every order is sent to you directly from our fulfilment centre & all orders are dispatched using a tracked delivery service. After your order is placed, you will receive a shipping confirmation email with so you can track your orders delivery progress.
HOW LONG DOES IT TAKE?
We have worked very hard to create a process that guarantees the highest quality delivery service for every customer. The PoundFun™ team prides itself on our impressive delivery service & unbeatable value!
UK DELIVERY
|
DELIVERY OPTION |
TIME FRAME | COST |
|
FREE Delivery (Fully Tracked) |
3-5 Working Days* |
FREE (orders over £25) |
|
Standard Delivery (Fully Tracked) |
3-5 Working Days* |
£3.49 (orders under £25) |
|
Guaranteed Next Day (Fully Tracked) |
Next Working Day* |
£6.99 |
*Working day = Monday to Friday excluding UK Bank Holidays
ISLE OF MAN
Please note - All orders to Isle of Man are charged at £3.99 and take 3-5 working days to arrive.
YOUR ORDER
All items are dispatched using a tracked service and you have not received your parcel within the advertised period from receiving your dispatch email, please contact us via:
- Live chat on our Website
or
- Email: hello@poundfun.com
RETURNS & REFUNDS
PoundFun is happy to accept back any unwanted items supplied to consumers for refund, within 14 days of purchase, providing the following terms are met:
- All packaging must be intact so that the item is in a re-saleable condition
- You are able to provide a valid proof of purchase – this can be your confirmation email or the invoice/packing note inside your delivery parcel.
- Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)
In the unlikely event of your order being supplied incorrect or faulty, we will ensure it is resolved immediately and with minimal disruption. We pride ourselves on our excellent products and customer service and are confident you will love our products.
On any occasion that a refund is requested, we will action a refund as soon as the items are received back to us. Please note, that depending on your bank provider, a refund may take up to 5-7 working days for your refund to show in your account.
UNDELIVERED ITEMS
In the unlikely event the courier cannot deliver your item it will be returned to us, your order will be returned to PoundFun™. At this point, we offer 2 resolutions:
- Your order can be re-dispatched (paying the postage)
- Your order can be refunded (minus the original delivery cost highlighted in the table above).
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